Important Information
1. Rental type: the Seaflower Torrox property is rented for holiday purposes only.
2. Arrival and departure: Upon your arrival, our property manager will personally welcome you and provide access to the property. Check-in time is from 16:00 (4:00 pm) to ensure the house is clean and ready for your arrival. Check-out time is before 10:00 (10 am) on the day of your departure.The dates of your stay, stated at the end of the terms and conditions, cannot be changed without our prior written agreement.
3. Maximum occupancy: Maximum occupancy is 2 persons. For security reasons, we cannot allow more guests or visitors.
4. Payment: To process the booking in our system you can pay for the reservation with the following payment methods: Credit Card, Paypal, SEPA or iDeal. After we have received and processed this amount in good order, you will receive a confirmation.
4.1 Cancellation by us: In case of cancellation by us, because of “Force majeure”, we refund 100% of payments made.
4.2.a Cancellation by you: In case of cancellation more than 6 weeks before the start of the stay, 50% of the deposit will be returned (minus €100,- reservation fee). No refund will be made for a cancellation within the 6-week period. We therefore recommend cancellation insurance.
5. Damage deposit: €150,- deposit should be paid by bank transfer 4 weeks before arrival. This amount is refundable under the condition that all the terms and conditions have been respected. The house and contents are left in good order, clean and without any damage beyond normal wear and tear. In case of damage you agree to reimburse the actual cost arising from special clean-up, missing items, repairs and replacements.
5.1 Guardia Civil Tourist Registration: (Foreign Police) We require legible copies of passports or ID’s of all guests before arrival. This can also be filled in on the form we send you for each individual guest. It is important that this is done legible.
6. General conditions: We are responsible to make sure the property meets all normal standards of comfort and is clean when you arrive. We have renovated the apartment, however the building is not new, so we can not be held responsible for any failures in the communal areas.
- Bed linen and towels are provided
- Please let us know promptly if there are any electrical, mechanical, plumbing or other problems with the apartment. We will make sure to quickly solve any problem.
- Please allow us to carry out any repairs which may appear urgent or necessary during your stay. You can not claim any indemnity or reduction in rent due to this.
- We expect you to maintain and clean the property as meeting normal requirements at all times and prevent any problems for the neighbours (No noise, parties, loud music, meetings, over-occupancy etc…). Please do not modify in any way the house or the lay-out of the furniture.
- We do not accept any responsibility for personal injury to occupants, loss off personal belongings, We expressly point out that all the facilities e.g. kitchen, terraces, stairs, etc, are to be used at your own risk.
- It is not allowed to smoke inside the apartment.
- It is not allowed to bring animals/pets into the apartment.
- It is not allowed to sub-let the apartment to anybody else, even if you plan to do so free of charge.
- Keep the outside/front door always closed. Torrox is a save place, but petty crime exists. Do not encourage it by leaving the outside or front door open.
- Food is not permitted in the bedroom, in this climate, crawling and flying bugs must be discouraged at all times.
- Luxury bed linen and a towel set of 4 towels per person are provided. Extra towels are available upon request.
Replacement costs for linnen are starting from:
a. Duvet cover: €60
b. Large sheet: €35
c. Pillow case: €15
d. Large towel: €20
e. Small towel: €15
f. Terrace cushion cover:€35
- In case you lock yourself out of the apartment, we have a spare key to let you back in. Note that there are costs involved if we have to do this in rest hours (between 11 pm and 7 am. You will have to pay 25€ each time we have to come to let you in during these hours.
- Make sure that the lounge chairs are far enough from the window that the shutters can close without obstruction.
7. Duration of stay: We expect you to leave on the date and time stipulated (as previously stated, the check-out time is 10h00 or 10am). Penalty and legal measures apply if this would not be the case.
At the end of your stay, please ensure that the apartment is in the same condition as you found it on arrival and that all items borrowed have been returned; in particular, the kitchen should be left clean and tidy. We expect dishes and glasses to be cleaned and put away, and bins to be empty and be properly deposed off. If not we will charge € 30,- for extra cleaning costs. All wet or damp towels should be hanged up in the bathrooms and not left on beds or floor!
8. Special requests: Must be made by email before your stay. Confirmation and any additional costs will be confirmed by email in return.
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